What Is Remote Support

What Is Remote Tech Support and How Does it Work?

Remote Support, Remote PC Repair or Remote Computer Repair is simply put, a method for troubleshooting software and hardware related computer problems via a remote desktop connection with the use of a high speed internet connection.

Our Microsoft or Apple certified technicians use remote access computer software that allows the technician to access the user’s desktop via the Internet connection, take control of the mouse and keyboard with the owners permission, and perform whatever is needed for services to repair the problem computer.

Always with the user’s permission, the technician can take control of the user’s mouse and keyboard, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his work without the user needing to assist. All of these remote PC or Mac services and repairs can be done in the comfort of your home or business or even your boat, without the trouble of packing up the problem computer and driving it to the nearest computer repair shop.

The most common repairs available and offered with online computer support providers are computer virus and spyware removal, computer optimization, Windows Registry repair, device driver issues, Web related issues, and Windows security updates. Computer slowdowns or freeze ups can be diagnosed and fixed with simple computer tuneup software.

In most cases, only software can be “repaired” remotely. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed and worked around, but must be repaired in person.There are instances where the caller has the hardware to install, but lacks the expertise to correctly install such parts, and the remote technician can them walk the user thru the replacement procedure, in an effort to get the computer working again. At this time, the support technician would then be able to login remotely and finish the job online.

Remote PC Services and support is ideal for computer users who are not close to repair centers, who cannot afford to have their systems tied up for long lengths of time, for boaters who are on the water and or sailing far offshore, and even RV travelers far away from home. Remote support plans are available in a variety of plans ranging from per incident plans to yearly support plans, and will be explained to you once you have contacted the remote support company.

Contact any of the trusted remote PC Services listed to avail their services.